Privacy Policy

Last updated: October 2025

At Spoke Society (“we,” “us,” or “our”), your privacy is important to us. We believe your trust is something to be earned and protected. Whether you’re booking your first class, joining a community event, or just exploring our website, your privacy matters to us. This policy explains how we collect, use, and safeguard your personal information when you interact with us online, in our studio, or through our app.

By using our website, mobile app, or services, you agree to the terms of this Privacy Policy.

1. What We Collect

We collect both personal and technical information to help deliver the best possible experience, from booking your bike to keeping you in the loop about upcoming classes and community events.

Personal information may include:
– Your name, email address, phone number, and date of birth
– Payment and billing details
– Emergency contact information
– Health or fitness information voluntarily shared for safety or accessibility purposes

We may also collect technical information like your IP address, browser type, and device information when you interact with our website or app. This helps us understand how our community uses our digital tools so we can keep improving them.

2. Our Technology Partners

Spoke Society partners with trusted platforms to make your experience seamless, from booking your class to securing your payment.

Our class scheduling, memberships, and communications (i.e. our studio management system) is powered by Mariana Tek, a leading software company built specifically for boutique fitness studios. When you create an account, book a class, or make a purchase, your information is securely processed and stored through Mariana Tek’s system. They help us handle the behind-the-scenes details so you can focus on the good stuff, your workout.
Mariana Tek uses industry-standard privacy and security measures and complies with applicable data protection laws.

All payments for classes, memberships, events, and merchandise are processed through Stripe, our trusted payment partner. Stripe manages your payment details in accordance with its own Terms of Service and Privacy Policy.

We don’t store your full credit card information ever. All transactions are encrypted and securely processed by Stripe. By completing a purchase with Spoke Society, you authorize Stripe to process your payment on our behalf using the card or payment method you provide.

For more details, please refer to our partners’ policies:
● Mariana Tek Privacy Policy
● Stripe Services Agreement
● Stripe Privacy Policy

3. How We Use Your Information

We use your information to make your experience with Spoke Society as smooth, personalized, and inspiring as possible. That includes:
– Managing your account and processing payments
– Booking and confirming your classes
– Sending reminders, updates, and community news
– Responding to your questions or feedback
– Keeping our operations running smoothly

We may also send you updates about new classes, special events, or community happenings we think you’ll love. You can opt out of marketing emails anytime, just click “unsubscribe” or update your preferences in your account.

4. How We Share Information

We don’t sell your personal information, ever!

We may share limited information with trusted third-party partners who help us operate, like payment processors, email providers, or Mariana Tek. These partners are contractually required to protect your data and use it only for the purposes we specify.

We may also disclose information when required by law or when necessary to protect the safety and rights of our members, staff, or community.

5. Data Security

We take your privacy seriously and work hard to keep your information secure. Spoke Society and our partners use encryption, secure servers, and industry best practices to protect your data.

That said, no system is entirely foolproof. By using our website, app, or services, you acknowledge that internet-based data transmission carries some inherent risk but rest assured, we take every reasonable step to minimize it.

6. Your Choices and Rights

You’re always in control of your information. You can:
– Access, update, or correct your personal details through your account
– Opt out of promotional communications
– Request that we delete your account or remove specific data

For any privacy-related requests or questions, you can reach us anytime at info@spoke-society.com.

7. Updates to This Policy

As we grow and evolve, this policy may be updated to reflect new services or legal requirements. When that happens, we’ll post the changes on this page and update the “last updated” date above.

We encourage you to check in occasionally, just like you check the class schedule, to stay informed.

8. Contact Us

We’re always happy to talk about how we protect your information and your trust.
You can reach us at:
Spoke Society
1325 N. Lee Street
Philadelphia, PA 19125
info@spoke-society.com
www.spoke-society.com